Four months is too many months

This is the letter I will be sending to everyone that works, has ever worked or will ever work for Allstate. The past four months have been my nightmare and I will not give up till I have a check in my hand and the dumb dumb that hit me gets a serious hike in his insurance rates.

"My name is Nicole and I was in a car accident on June 6, 2011 in Beaverton, Oregon: claim no. 020-------. The accident was caused by Shankar K-------- (henceforth referred to as Mr K) who is insured by Allstate. The police were called at his request: no citations were issued & information was exchanged.

Despite the fact that the damage to my car physically and explicitly proves I couldn’t have been going faster than the posted speed limit Mr K insisted I was speeding and hit his car while he was parked on the side of the road. My claim was denied because there were no witnesses other than Mr K’s own passenger. I spoke with my Progressive adjuster Samantha who had proof of liability from her taped conversation with Mr K wherein he accepted fault by saying he was pulling away from the curb and hit my car as I drove by, never mentioning my speed.

Samantha sent the tape to Victoria J------, the Allstate adjustor for my claim, and it was promptly destroyed by her machine. When I contacted Ms J------ she said fault would be placed on Mr K and Allstate would pay for the damage to my car. Unfortunately she failed to document this anywhere. When I faxed the estimate to Ms J------ she was out of the office and my paperwork was denied a second time by a different Allstate employee, filed away in what I can only imagine to be a cavernous Indiana Jones type warehouse.

It has been over four months with no resolution in sight. No one from Allstate ever came to look at my car, I was asked to provide my own estimate, and I have had to make several follow-up phone calls in order to accomplish even the smallest task. I would like the damage to my car to be paid in full as soon as possible so I can put all this nonsense behind me.
Thank you in advance"